Frequently Asked Questions
In this section you will find all the answers to your questions. If you cannot find the answer you are looking for, we will be happy to assist you through our Contact section, at (+34) 972 77 25 00 or at our email info@lescalaresort.com.
Are there towels and bed linen in the apartment?
Yes, The apartment is equipped with towels for each guest and bed linen. Towels will be changed every 3 days, and bed linen every 7 days free of charge.
Is cleaning during the stay or departure included in the price?
Yes, there is a cleaning included in the price for stays longer than 7 nights, and departure cleaning is also included. Please leave the kitchen utensils and garbage in the street containers clean.
Is there heating or air conditioning in the apartments?
Yes, there is an air conditioning system (hot/cold) in the apartment.
What equipment does the kitchen have?
The kitchen is equipped with all the basic utensils, refrigerator, freezer, induction, extractor hood, microwave, washing machine, toaster and dishwasher (only in Double Ap. with Garden and Family Ap.). We do not have an oven.
Can I watch foreign channels on TV?
Yes, you can watch foreign and domestic channels on TVs.
Is there a coffee maker in the apartment?
The apartments have capsule coffee machines. These can be purchased at reception.
Is there a hair dryer in the bathroom?
Yes, the apartment is equipped with a hair dryer.
What views, location and distance to the pools does my apartment have?
The pools are spread throughout the garden at a maximum distance of 50m from your apartment.
The following apartments have garden views and are on the top floor:
1. Double Apartment with terrace
2. Triple Apartment with terrace
The following apartments have garden views and are on the ground floor:
1. Quadruple Apartment
2. Quintuple Apartment
3. Double Plus Apartment
4. Triple Plus Apartment
The following apartments have street views and are on the ground floor:
1. Double Apartment with private garden
2. Family Apartment
3. Double Plus Apartment with private garden
4. Triple Plus Apartment with Private Garden
How many pools are there in the complex and what are their hours?
There are 7 outdoor pools open from March to October with variable hours.
How far is it from the center or to the beach?
The closest beach is Riells and is 1.5km away, about 20 minutes on foot or 4 minutes by car. The old town of l'Escala is 2km away, about 30 minutes on foot or 4 minutes by car.
Can you barbecue?
You cannot have barbecues in the apartments as they are wooden terraces. There is also no area enabled for this activity.
Can pets be brought?
We love pets, but the establishment is not prepared to accommodate pets.
Can you smoke in the apartments?
Our establishment is 100% smoke-free. We are concerned about your health and the well-being of all guests.
Do you have cribs, high chairs or bathtubs for children?
We have a cot, high chair and bathtub pack at a price of €6 per night.
Is there a bathtub in the apartment?
We do not have apartments with a bathtub.
Are there towels and bed linen in the apartment?
Yes, The apartment is equipped with towels for each guest and bed linen. Towels will be changed every 3 days, and bed linen every 7 days free of charge.
Is cleaning during the stay or departure included in the price?
Yes, there is a cleaning included in the price for stays longer than 7 nights, and departure cleaning is also included. Please leave the kitchen utensils and garbage in the street containers clean.
Is there heating or air conditioning in the apartments?
Yes, there is an air conditioning system (hot/cold) in the apartment.
What equipment does the kitchen have?
The kitchen is equipped with all the basic utensils, refrigerator, freezer, induction, extractor hood, microwave, washing machine, toaster and dishwasher (only in Double Ap. with Garden and Family Ap.). We do not have an oven.
Can I watch foreign channels on TV?
Yes, you can watch foreign and domestic channels on TVs.
Is there a coffee maker in the apartment?
The apartments have capsule coffee machines. These can be purchased at reception.
Is there a hair dryer in the bathroom?
Yes, the apartment is equipped with a hair dryer.
What views, location and distance to the pools does my apartment have?
The pools are spread throughout the garden at a maximum distance of 50m from your apartment.
The following apartments have garden views and are on the top floor:
1. Double Apartment with terrace
2. Triple Apartment with terrace
The following apartments have garden views and are on the ground floor:
1. Quadruple Apartment
2. Quintuple Apartment
3. Double Plus Apartment
4. Triple Plus Apartment
The following apartments have street views and are on the ground floor:
1. Double Apartment with private garden
2. Family Apartment
3. Double Plus Apartment with private garden
4. Triple Plus Apartment with Private Garden
How many pools are there in the complex and what are their hours?
There are 7 outdoor pools open from March to October with variable hours.
How far is it from the center or to the beach?
The closest beach is Riells and is 1.5km away, about 20 minutes on foot or 4 minutes by car. The old town of l'Escala is 2km away, about 30 minutes on foot or 4 minutes by car.
Can you barbecue?
You cannot have barbecues in the apartments as they are wooden terraces. There is also no area enabled for this activity.
Can pets be brought?
We love pets, but the establishment is not prepared to accommodate pets.
Can you smoke in the apartments?
Our establishment is 100% smoke-free. We are concerned about your health and the well-being of all guests.
Do you have cribs, high chairs or bathtubs for children?
We have a cot, high chair and bathtub pack at a price of €6 per night.
Is there a bathtub in the apartment?
We do not have apartments with a bathtub.
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